| No | Dimensi Kepuasan | 2018 | 2019 | 2020 |
| 1 | Tangibles | 88,99 | 88,61 | 88,94 |
| 2 | Empati | 88,93 | 83,26 | 87,08 |
| 3 | Reliability | 85,52 | 85,04 | 89,44 |
| 4 | Responsive | 84,56 | 84,05 | 86,8 |
| 5 | Asurance | 85,35 | 84,82 | 87,19 |
Survey Kepuasan di Unit Layanan Terpadu
UniversitasPadjadjaran Tahun 2020